Contact Us
If you want to contact Non Gamstop Casino, this page explains what we can help with, what to include in a message and where to go for problems we can't solve. We are an independent information site. We are not a casino, and we don't hold accounts, payments or winnings for anyone.
What you can contact us about
We're happy to hear from readers aged 18 and over about anything on the site. The most useful messages fall into these groups:
- Corrections: a bonus term, payment detail or licence claim that looks out of date or wrong.
- Feedback on reviews: something you think we missed, or a point that was unclear.
- Questions about how we work: how we rate casinos, or how the site is funded. Our About Us page and Terms and Conditions cover much of this already.
- Your own experience: if a casino we list handled a withdrawal, verification check or complaint badly, tell us. We treat this as a report, not proof, and we review it against what we can verify.
How to get in touch
Use the contact route shown in the site header or footer, or the form or email address provided alongside this page if one is displayed. We don't publish a phone number, live chat or opening hours, so please don't expect an instant reply. We can't promise a response time.
What to include in your message
- The page address or the name of the casino you are writing about.
- What you saw, and the date you saw it.
- A screenshot of the terms, if you have one. It helps us check the wording.
- What you would like us to do, such as correct a figure or look again at a listing.
Please don't send passwords, full card numbers, identity documents or bank details. We will never ask for them.
What we can't do
We can't act on your behalf with a casino. Specifically, we can't:
- Recover deposits or release withheld withdrawals.
- Reverse a payment or open a chargeback.
- Act as a complaints body or decide who is right in a dispute.
- Give legal, financial or debt advice.
- Remove you from, or add you to, any self-exclusion scheme.
Where to go for a casino problem
Start with the casino's own customer support and complaints procedure, and keep copies of chats, emails and transaction records. Overseas-licensed sites that are not part of GAMSTOP may offer different dispute routes from a UK Gambling Commission licensee, so read the operator's terms and the licence details it publishes before you deposit. If a payment went wrong, your bank or card provider is the place to raise it.
We list operators such as Betmica, Kikibet and Betninja for information. Their offers and terms can change, and we can't speak for them. Check the current terms on the casino's own site.
If gambling is causing you harm
If you are worried about your gambling, please don't wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, and its details are on the GamCare website. Our Responsible Gambling page explains self-exclusion, deposit and loss limits, and blocking software. If you have registered with GAMSTOP, remember that sites outside the scheme will not enforce that exclusion, so extra protection is worth setting up.
Commercial disclosure and independence
Non Gamstop Casino may earn commission if you join a casino through a link on our site. Commission does not decide how we rate or rank anything. Our listings come from published information, and we have not claimed to have played at or withdrawn from these sites ourselves. If you think a ranking or review is unfair, write to us. To browse the current selections, see our non GamStop casinos guide.
Privacy when you write to us
We use your message only to reply and to improve the site. Send the minimum personal information needed. Further details are in our Terms and Conditions.